Advisor I, Customer Service - French

Philip Morris International(2 months ago)

Ho Chi Minh City, VietnamOnsiteFull TimeJunior$39,889 - $54,428 (estimated)Customer Service

About this role

An Advisor I, Customer Service - French is an entry-level customer service representative who handles customer interactions in French via inbound/outbound calls and online channels to resolve routine issues with client products and services. The role supports meeting contractual KPIs and follows defined procedures while becoming familiar with client terminology and operating standards. This is a full-time, onsite position based in Ho Chi Minh City.

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Required Skills

Customer Service
French Language
Communication
Empathy
Multitasking
PC Knowledge
Problem Solving
Data Entry
Call Handling
Teamwork

Qualifications

High School Diploma
Two Years College (Philippines)

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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