Advisor I, Customer Service – Mandarin

Philip Morris International(2 months ago)

Cyberjaya, MalaysiaOnsiteFull TimeJunior$42,306 - $57,562 (estimated)Customer Service

About this role

Advisor I, Customer Service provides frontline support to customers via inbound/outbound calls or internet channels, resolving routine product and service issues according to client requirements. The role supports customer interactions to maintain service standards and satisfaction within defined processes and KPIs.

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Required Skills

Customer Service
Call Handling
Problem Solving
Communication
Empathy
Multitasking
PC Knowledge
Documentation
Upselling
Teamwork

Qualifications

High School Diploma
Some College

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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