Advisor I, Customer Service – Vietnamese

Philip Morris International(2 months ago)

Cyberjaya, MalaysiaOnsiteFull TimeJunior$41,213 - $56,226 (estimated)Customer Service

About this role

An Advisor I, Customer Service – Vietnamese is an entry-level contact center role that provides frontline support to customers via inbound, outbound and internet channels, helping resolve routine product and service issues. The position supports Vietnamese-speaking customers within client-specific programs and procedures. The role is based in Cyberjaya and is a full-time, onsite role.

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Required Skills

Customer Service
Call Handling
Vietnamese
Communication
Multitasking
PC Knowledge
Empathy
Problem Solving
Documentation
Shift Rotation

Qualifications

High School Diploma
Minimum Two Years College Education

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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