Advocacy Coordination Team Specialist

The Advocacy Coordination Team Specialist actively researches, resolves, and administers escalated inquiries for various lines of business, including FMLA, complex leaves, accommodations, and disability claims. This role requires providing excellent customer service while executing technical and jurisdictional requirements for accurate claims processing, benefit review, and financial payment processing. The specialist makes independent claim determinations, analyzes complex medical information, and ensures timely and accurate claims payments and approvals.