Advocacy Coordination Team Specialist

The Advocacy Coordination Team Specialist at Sedgwick researches, resolves, and administers escalated inquiries for various lines of business, including FMLA, complex leaves, accommodations, and disability claims. The role involves making independent claim determinations, analyzing medical information, and ensuring accurate claims processing and benefit interpretation. The specialist provides excellent customer service, communicates professionally with claimants and clients, and facilitates claim resolution to achieve one-call resolution goals.