Advocacy Coordination Team Specialist

The Advocacy Coordination Team Specialist actively researches, resolves, and administers escalated inquiries for various lines of business, including FMLA, complex leaves, accommodations, and disability claims. This role provides excellent customer service, executes technical and jurisdictional requirements for accurate claims processing, and ensures timely benefit review and payment processing. The specialist handles complex medical information, makes independent claim determinations, and facilitates resolution with claimants, clients, and other stakeholders.