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AEP014: AOG Desk Front Officer at FedEx - ApplyBlast

AEP014: AOG Desk Front Officer

FedEx

1 month ago

3.8 on Glassdoor

Dubai, United Arab Emirates, United Arab Emirates

Onsite

Full Time

Senior

0 applicants

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About this role

The AOG Desk Front Officer at FedEx Trade Networks handles customer relations and operational tasks for urgent air freight shipments. This role involves managing customer requests, providing solutions, and ensuring compliance with international transport regulations. The position requires 24/7 coverage with shift work and on-call duties.

Responsibilities

Handle customer requests and provide solutions for AOG shipments
Track and monitor AOGs in real-time and manage dispute cases
Supervise Back Officers and prioritize files while maintaining communication

Skills

About FedEx

fedex.com

Headquarters

Memphis, Tennessee, United States

Company Size

10001+ employees

Founded

1973

View Profile

FedEx is a global logistics and courier company that provides express parcel and freight delivery, ground transportation, and e‑commerce and supply‑chain solutions to businesses and consumers worldwide. It operates an integrated air-and-ground network offering time‑definite domestic and international shipping, customs brokerage, warehousing, and fulfillment services. FedEx emphasizes real‑time package tracking, shipping‑rate tools, and digital APIs to support shippers, retailers, and small businesses. Customers rely on FedEx for broad global reach, fast transit options, and logistics technology and support.