After-Hours Service Dispatcher

The After-Hours Service Dispatcher acts as the critical link between customers and the technical team during emergency periods, ensuring rapid dispatch of Priority-1 service calls and adherence to service level agreements. This role involves managing complex schedules, maintaining meticulous documentation, and facilitating communication between technicians, customers, and internal stakeholders. The position requires a calm-under-pressure communicator capable of handling high-stakes situations and maintaining departmental profitability.