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Aftercare Coordinator at Incommunities - ApplyBlast

Aftercare Coordinator

Incommunities

8 days ago

3.5 on Glassdoor

Bradford, England, United Kingdom

Hybrid

Full Time

Medior

0 applicants

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About this role

The Aftercare Coordinator provides exceptional post-occupancy support to new-build home customers, overseeing the entire aftercare process from inspections to issue resolution. The role requires extensive knowledge of NHBC warranties and standards, ensuring clear communication and outstanding customer service throughout the customer journey. This position involves coordinating with internal and external stakeholders to maintain high service standards and improve customer experiences.

Responsibilities

Coordinate post-occupancy inspections and remedial works for new-build homes
Resolve customer issues and maintain clear communication throughout the aftercare process
Monitor defect patterns and produce weekly progress reports to ensure timely task completion

Skills

About Incommunities

incommunities.co.uk

Headquarters

Bradford, England, United Kingdom

Company Size

501-1000 employees

Founded

2003

View Profile

Incommunities is a UK housing association and landlord that provides affordable homes and comprehensive tenancy management. Its online portal enables tenants and leaseholders to manage rent payments, service charges, repairs, and tenancy information through sections like My Home & Tenancy, My Service Charge, and Repairs. The organisation emphasizes tenant engagement and support, offering resources such as service-charge descriptions, FAQs, and opportunities to Have Your Say on service charges, along with guidance on keeping homes safe and well-maintained.