Aftermarket - Technical Support I
GoDaddy(1 month ago)
About this role
Technical Support I on the Investors and Enterprise Operations - Services & Care team provides remote customer and operational support in an escalated environment. The role combines customer-facing communication with back-office tasks like transaction and payout processing, account and ID verification, and detailed case documentation. It emphasizes quality, empathy, accuracy, and adherence to procedures while developing deeper product and technical troubleshooting knowledge. The position is remote (Bulgaria) and requires flexibility to work department hours including weekends.
Required Skills
- Customer Support
- Technical Troubleshooting
- Transaction Processing
- Payouts
- Account Verification
- ID Verification
- Case Documentation
- Salesforce
- Confluence
- Slack
+6 more
About GoDaddy
careers.godaddyGoDaddy is a web services company that helps individuals, entrepreneurs, and small businesses establish and run an online presence. It provides domain registration and DNS, web and WordPress hosting, website builders and e-commerce storefronts, professional email, SSL and security products, and marketing/SEO tools. The company focuses on easy-to-use, integrated solutions and customer support for non-technical users, while also offering APIs and tools for developers and partners. Founded in 1997 and headquartered in Tempe, Arizona, GoDaddy manages millions of domains and websites worldwide.