Aftersales Manager

The Aftersales Manager leads the aftersales team at Mercedes-Benz of Stafford, acting as a role model for customer service excellence and fostering meaningful relationships with customers. This full-time, permanent role involves managing the day-to-day operations of the workshop, coaching Service Advisors and Technicians, and ensuring the department meets performance budgets and KPIs. The position reports to the General Manager and focuses on maximizing customer satisfaction and identifying market opportunities.