Agent, Case Management - Quality Service

Bill Gosling Outsourcing(1 month ago)

Gurgaon, IndiaOnsiteFull TimeJunior$42,818 - $58,297 (estimated)Customer Service

About this role

The Agent – Case Management at Bill Gosling Outsourcing handles customer interactions by assisting with cases, emails, complaints and updating account information. The role supports customers, dealerships and internal teams to resolve service, warranty and recall issues while maintaining accurate records in English and French. It is a front-line customer support position focused on delivering professional assistance and ensuring customer satisfaction.

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Required Skills

Customer Service
Case Management
Communication
De-escalation
Documentation
Bilingual
Email Support
Collaboration
Root Cause Analysis
Complaint Resolution

Qualifications

High School Diploma (North America)
2 Years Post-Secondary (Philippines)
No Minimum (Costa Rica, United Kingdom)

About Bill Gosling Outsourcing

billgosling.com

Discover tailored outsourcing solutions with Bill Gosling Outsourcing, from BPO services to accounts receivable management, CX, and contact center solutions.

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