Agent Evaluation & Instrumentation Lead

This role leads the Agent Evaluation & Instrumentation function as the independent quality authority for the telco’s production AI estate, owning the Day 1 to Day 2 handover process and holding go/no-go gate authority over AI agents and models. The position defines quality standards through metrics and instrumentation, ensuring the organization can prove agent safety and reliability before and after launch. It involves leading a team of engineers and analysts while safeguarding evaluation independence from delivery pressure.