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Agent Experience Specialist at Bob's Discount Furniture - ApplyBlast

Agent Experience Specialist

Bob's Discount Furniture

1 month ago

3.4 on Glassdoor

Manchester, Connecticut, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

The Agent Experience Specialist works cross-functionally within Customer Support to enhance the overall agent experience and improve customer satisfaction. This role involves analyzing data, identifying trends, and recommending process and system improvements across agent tools, training, and workflows. The position requires strong analytical skills and collaboration to design solutions that boost productivity and key performance indicators.

Responsibilities

Analyze data and identify trends to recommend process and system improvements
Design and optimize agent tools and workflows to enhance productivity and KPIs
Collaborate cross-functionally to implement improvements and support agent training