Agent Operations Lead – Agentic AI Platform

Ema(2 months ago)

HybridFull TimeManager$171,076 - $223,031 (estimated)Post sales

About this role

The Agent Operations Lead at Ema is responsible for establishing and optimizing operational frameworks for the company's agentic AI technology used in enterprise settings. This role involves managing the performance of AI Employees, designing scalable operational processes, and leveraging data analysis for continuous improvement. The lead will collaborate with cross-functional teams, oversee technical escalations, and build a high-performing operations team to drive efficiency and measurable business outcomes in a fast-paced environment.

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Required Skills

AI Operations
Performance Monitoring
SLA Management
Data Analysis
Process Design
Continuous Improvement
Stakeholder Communication
Cross-Functional Collaboration
Team Leadership
Operational Training

+6 more

About Ema

ema.co

Ema is a cutting-edge technology company specializing in AI-driven solutions for enterprises, providing a universal AI employee that adapts and evolves to meet various organizational needs. Their AI agents are designed to enhance productivity across all roles and industries, going beyond simple automation to learn and improve over time. Ema's innovative tools support businesses in building and deploying a capable AI workforce, ensuring operational efficiency and success in an increasingly digital landscape.

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