Agent Operations Regional Lead
Wave(2 months ago)
About this role
Regional Lead on the Agent Operations team responsible for overseeing Wave's agent network across Niger and supporting the company mission to expand cashless financial services. The role reports to the Operations Lead and involves managing in-country, field-based teams and working with cross-functional stakeholders to ensure operational excellence and adherence to policy. It requires strong leadership and the ability to represent Wave across the region.
Required Skills
- Agent Growth
- Agent Contracting
- Agent Training
- Liquidity Management
- Risk Management
- Team Management
- Compliance
- Customer Service
- Reporting
- Agent Recruitment
+1 more
Qualifications
- Master's Degree
- Work Authorization (Niger)
About Wave
wave.comWave is a mobile-money platform that enables users to deposit, withdraw, pay bills, buy airtime and send money from a smartphone app. It offers free deposits, withdrawals and bill payments and charges a low 1% fee for transfers. Wave provides iOS and Android apps, toll‑free customer support and built‑in security, and serves both personal and business customers in markets such as Senegal. The company operates as Wave Mobile Money Inc.
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