Agent Operations Territory Lead
Wave(2 months ago)
About this role
An Agent Operations Territory Lead at Wave oversees field-based agent networks and local product rollouts within a designated territory, ensuring operational quality, regulatory compliance, and strong distribution presence. The role represents Wave to agents and customers, supports distribution and marketing efforts, and gathers user feedback to inform product decisions. The position is based in Abidjan and requires extensive travel across assigned territories.
Required Skills
- Agent Recruitment
- Agent Training
- Compliance
- Contract Management
- Fraud Management
- Liquidity Management
- Risk Management
- Agent Relations
- Field Operations
- Team Leadership
+3 more
About Wave
wave.comWave is a mobile-money platform that enables users to deposit, withdraw, pay bills, buy airtime and send money from a smartphone app. It offers free deposits, withdrawals and bill payments and charges a low 1% fee for transfers. Wave provides iOS and Android apps, toll‑free customer support and built‑in security, and serves both personal and business customers in markets such as Senegal. The company operates as Wave Mobile Money Inc.
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