Agent Strategist

Sierra(26 days ago)

SingaporeOnsiteFull TimeSenior$159,100 - $262,700Product

About this role

The Agent Strategist at Sierra is responsible for collaborating with Agent Product Managers and Engineers to design and develop AI agents capable of handling extensive customer interactions daily. This role encompasses product strategy, conversational design, and customer insights to ensure the successful execution and delivery of multiple high-visibility projects, while maintaining communication between technical and non-technical stakeholders. The Agent Strategist also provides strategic insights to enhance customer relationships and agent performance, leveraging a strong background in software development and product management to drive effective AI solutions.

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Required Skills

AI Strategy
Conversational Design
Customer Insight
Project Management
Stakeholder Coordination
Communication Skills
Technical Expertise
Problem-Solving
Analytical Skills
Leadership

+5 more

Qualifications

Degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience
MBA or comparable experience at the intersection of technology and operations

About Sierra

sierra.ai

Sierra is a technology company focused on enhancing customer experiences through artificial intelligence. By leveraging AI, Sierra provides businesses with tools and capabilities to create more human, engaging interactions with their customers. Their innovative approach aims to transform standard service methods into personalized experiences, driving customer satisfaction and loyalty. With a commitment to making AI accessible, Sierra empowers companies to optimize their operations and improve customer engagement.