Agente de Customer Success (Colombia)
Skydropx
About this role
El Agente de Customer Success en Skydropx es responsable de brindar atención personalizada a las necesidades de los clientes, asegurando su satisfacción y retención a través de seguimiento activo via correos, chats y WhatsApp. Este rol implica registrar hallazgos en Hubspot para mejorar la coordinación interdepartamental, así como reactivar cuentas inactivas y desarrollar estrategias basadas en KPIs. El candidato ideal debe tener experiencia en ambientes de alto rendimiento y habilidades analíticas, con un enfoque en la mejora continua de procesos de servicio al cliente.
Skills
About Skydropx
skydropx.comSkydropx is a leading shipping platform in Mexico that simplifies the process of sending packages by connecting users with top courier services. It enables customers to quote, centralize, and track domestic and international shipments from a single interface. With a focus on efficiency and convenience, Skydropx streamlines logistics for businesses and individuals alike, making it easier to manage all their shipping needs in one place.
Recent company news
LatamListSkydropx acquires Frenet for $5.2M
Dec 12, 2024
TechCrunchSkydropx taps new funding to expand logistics automation across Latin America
Oct 26, 2021
Mexico Business NewsSkydropx Acquires Frenet to Enhance Logistics in Latin America
Dec 11, 2024
LatamListSkydropx raises $20M Series A for logistics automation
Nov 10, 2021
Mexico Business NewsIntegrators, Aggregators and The Correlation to Business Success
Oct 24, 2022
About Skydropx
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Skydropx.
Salary
$60k – $80k
per year
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