Agent(e) à l'accueil

The Agent(e) à l'accueil at Desjardins Gracefield welcomes members and clients courteously and dynamically, quickly identifying their needs to guide them to the appropriate staff or distribution channels. The role focuses on ensuring a distinctive customer experience, managing wait times, and promoting the use of alternative tools to foster client autonomy. This position also involves handling general inquiries, scheduling appointments, and identifying sales opportunities while maintaining high service standards.