Agentic Customer Experience Product Manager

The Agentic Customer Experience Product Manager at Shoptet leads the integration of AI-driven customer interactions across thousands of e-shops, leveraging the recently acquired Jarabot AI contact center technology. This role focuses on developing and managing AI-powered features for product discovery, pre-purchase support, order management, and post-purchase communication to enhance the customer journey. The position involves collaborating with cross-functional teams to define product roadmaps, prioritize features, and drive measurable business impact through data-driven decision-making.