AI and Automation Lead

This role leads the development and implementation of AI-driven automation solutions to enhance operational efficiency and customer experience within a fiber broadband and telecommunications environment. The position involves identifying and automating business processes across customer service, technical support, and network operations using advanced technologies like machine learning and RPA. The incumbent oversees the integration of AI tools with existing infrastructure and drives initiatives for predictive maintenance and workflow automation. Additionally, the role requires leading AI teams, managing technology partners, and establishing governance frameworks for secure and scalable solutions.