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AI and Experience Orchestration Director at Genesys - ApplyBlast

AI and Experience Orchestration Director

Genesys

5 months ago

Tokyo, Japan

Hybrid

Full Time

Senior

0 applicants

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About this role

The AI and Experience Orchestration Director at Genesys leads strategic engagements to accelerate the adoption of native AI capabilities and experience orchestration solutions. This role involves collaborating with core account teams, C-level stakeholders, and cross-functional partners to translate business goals into impactful AI use cases. The director serves as a trusted subject matter expert, guiding deal strategy, driving field execution, and creating innovative pathways for customer objectives.

Responsibilities

Lead strategic engagements to accelerate AI and experience orchestration adoption
Engage with senior and C-level leaders to orchestrate complex opportunities
Influence and guide deal strategy with account executives for pipeline creation
Drive field execution of programs across the Genesys AI portfolio
Lead customer workshops to shape AI use cases and priority frameworks

Skills

Qualifications

10 to 12 years of experience in software, cloud, or AI related rolesProven capability in AI powered customer experienceExperience coordinating and executing AI proofs of concept

About Genesys

genesys.com

Headquarters

Menlo Park, California, United States

Company Size

5001-10000 employees

Founded

1990

View Profile

Genesys delivers AI-powered omnichannel customer experience and contact center software via its cloud-based Genesys Cloud platform. It enables personalized engagement across channels and end-to-end customer journey orchestration with AI and automation for organizations worldwide.