AI Annotator

Probook

2 months ago

Remote

Full Time

Senior

2 applicants

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About this role

The AI Annotator at Probook AI is responsible for auditing and annotating calls handled by the AI Customer Service Representative, ensuring adherence to customer-defined behaviors and workflows. This role involves documenting agent feedback, verifying booking accuracy, and identifying trends to enhance service quality and performance. Collaboration with internal teams is essential to drive continuous improvement, and the position requires strong attention to detail and analytical skills, alongside experience in Quality Assurance and customer service within a trades-based environment.

Skills

About Probook

www.probook.ai

Probook is an innovative AI dispatching software designed specifically for the $700 billion home services industry, serving professionals such as plumbers, electricians, and HVAC technicians. By automating the job assignment process using AI, Probook optimizes technician dispatching, ensuring that the right technicians are matched to the right jobs, which can significantly impact revenue and customer satisfaction. The company's solutions aim to improve operational efficiency and bolster sales for home service businesses, setting them apart in a traditionally manual, data-driven industry.