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AI Applied Engineer at Backbase - ApplyBlast

AI Applied Engineer

Backbase

3 months ago

3.4 on Glassdoor

Guadalajara, Jalisco, Mexico

Onsite

Full Time

Medior

0 applicants

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About this role

The AI Applied Engineer will maintain production system health by troubleshooting complex escalations, implementing AI-driven automation, and supporting a Kubernetes-based microservices environment. The role involves on-call rotation in a global "follow the sun" model and collaboration with senior engineers to improve support processes.

Responsibilities

Troubleshoot and resolve complex Java and Spring Boot escalations
Participate in on-call rotation for global incident response
Implement AI-driven automation for incident triage and workflow

Skills

About Backbase

backbase.com

Headquarters

Amsterdam, North Holland, Netherlands

Company Size

1001-5000 employees

Founded

2003

View Profile

Backbase is an AI-native Banking Operating System (Banking OS) that unifies customers, employees, and AI agents across digital channels, front-office, and banking operations on a single platform. Trusted by 120+ banks worldwide, its Unified Frontline coordinates the full scope of customer engagement — including onboarding, servicing, payments, and lending operations — with shared context and explicit authorization for every action. Through its acquisition of Kasisto and a layered architecture spanning orchestration, intelligence, and connectivity, Backbase enables financial institutions across retail, commercial, private, and wealth management banking to automate operations and modernize customer experiences.