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AI Conversation & Knowledge Manager at Resident Home - ApplyBlast

AI Conversation & Knowledge Manager

Resident Home

3 months ago

3.5 on Glassdoor

Remote

Full Time

Manager

1 applicant

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About this role

The AI Conversation & Knowledge Manager owns the performance of Ashley Digital's customer‑facing AI experiences, defining intents, success metrics, and conversation strategies while continuously improving through analytics and experimentation. The role collaborates cross‑functionally with product, support, engineering, legal, and brand teams to ensure AI interactions are accurate, on‑brand, and drive measurable business outcomes.

Responsibilities

Own end-to-end AI customer experience performance
Design, test, and continuously improve conversational experiences
Manage and maintain enterprise knowledge base

Skills

About Resident Home

residenthome.com

Headquarters

Tampa, Florida, United States

Company Size

201-500 employees

Founded

2017

View Profile

Resident Home is a house of brands focused on mattresses, bed frames, bedroom furniture, and bedding products designed for comfort and quality sleep. Their brands, including Nectar, are available through their own online channels as well as in over 2,500 retail locations. The company emphasizes quality materials, timeless style, and comfort-oriented design across its product portfolio.