AI Data Analyst - Customer Success

Toast(2 days ago)

HybridFull TimeSenior$119,000 - $190,000Customer Success / Analytics

About this role

Toast is seeking a Principal Customer Success Analyst specializing in AI and advanced customer analytics. The role focuses on leveraging AI and machine learning to translate unstructured customer feedback into actionable insights, ultimately enhancing customer experience and organizational efficiency. The position involves strategic partnership, developing analytical frameworks, and leading data-driven experiments to support business goals.

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Required Skills

Python
SQL
Snowflake
LLMs
Data Science
Tableau
Looker
AI
Machine Learning
Analytics

About Toast

toasttab.com

Toast is a cloud-based restaurant management platform that provides point-of-sale, payments, and operational tools tailored to restaurants and hospitality businesses. It combines touchscreen POS hardware and mobile ordering with integrated payments, online ordering and delivery integrations, contactless pay, and loyalty/gift programs. Toast also offers back-office features such as labor and payroll management, inventory and menu engineering, and reporting/analytics to streamline operations and increase revenue. Restaurants choose Toast for its turnkey, restaurant-focused ecosystem, integrated payments, and industry-specific features and support.

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