Gladly
The AI Deployment Engineer works with Gladly's strategic customers to design, build, and optimize AI use cases, integrating APIs and creating workflows that enhance customer experience automation. This highly technical, customer-facing role involves end‑to‑end ownership of deployments, performance monitoring, and collaboration with cross‑functional teams.
Headquarters
San Francisco, California, United States
Company Size
51-200 employees
Founded
2014
Gladly is an AI-driven customer service platform that powers radically efficient, radically personal support by treating customers like people — not tickets. It provides a unified, omnichannel service workspace with conversational histories, AI automation and routing, and self‑service/knowledge tools to speed resolution and personalize interactions. Built for retailers and service brands, Gladly focuses on boosting agent productivity, customer satisfaction, and lifetime value through data-driven workflows, analytics, and integrations.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Gladly.
Your AI is failing two customers at once
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