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AI Engineer (Salesforce & Contact Centre Operations) – 12 Month FTC at CarTrawler - ApplyBlast

AI Engineer (Salesforce & Contact Centre Operations) – 12 Month FTC

CarTrawler

2 days ago

3.1 on Glassdoor

Dublin, County Dublin, Ireland

Hybrid

Contract

Senior

0 applicants

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About this role

The AI Engineer role focuses on building and evolving the Salesforce platform, particularly Service Cloud, while designing integrations with internal systems and contact centre technologies. The position involves developing AI agents and intelligent automation capabilities to enhance customer experiences across various digital channels. This role requires partnering with teams to translate operational needs into scalable solutions and shaping the technology direction through strong engineering practices.

Responsibilities

Build and evolve the Salesforce platform using Apex, SOQL, Flow, and Lightning Web Components
Design and own integrations with internal systems and contact-centre technologies using REST APIs
Design, develop, and maintain AI agents, agent-assist experiences, and intelligent automation

Skills

Qualifications

Salesforce Platform Developer ISalesforce Platform Developer IIService Cloud Consultant certificationSalesforce Agentforce or AI credentials

About CarTrawler

cartrawler.com

Headquarters

Dublin 14, Leinster, Ireland

Company Size

201-500 employees

Founded

2004

View Profile

CarTrawler is a B2B technology platform that connects travel companies and their customers to car rental and broader mobility solutions worldwide. It offers APIs, white‑label booking engines and distribution services that let airlines, OTAs and other travel partners sell car hire, transfers, chauffeur and mobility products. The platform combines a global supplier network with integrations, pricing and analytics to drive ancillary revenue and improve customer experience. Headquartered in Dublin, CarTrawler serves partners across multiple regions with end‑to‑end technology and account management.