AI Engineering Manager (Core AI Platform)

Front(5 days ago)

HybridFull TimeSenior$220,000 - $280,000EPD

About this role

Front is building an AI-driven customer service platform that enhances collaboration and automates processes to improve customer satisfaction. The company is leveraging cutting-edge AI techniques to develop a foundational AI infrastructure and deliver innovative AI-powered features across its product suite.

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Required Skills

AI
ML
LLM
RAG
Evaluation Systems
Architectural Design
AI Infrastructure
Team Management
Pipeline Development
Prompt Management

About Front

front.com

Front is a customer operations platform that integrates AI and human support to enhance customer experience. It streamlines communication across various channels, including email, SMS, and live chat, ensuring that each customer interaction is efficient and personalized. The platform is designed for customer-first teams, providing tools for automation, analytics, and collaboration to manage inquiries and support requests effectively. With Front, businesses can deliver exceptional service at scale, supported by powerful AI-driven insights and workflows.

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