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AI Forward Deployment Engineer (Professional Services) at Zoom - ApplyBlast

AI Forward Deployment Engineer (Professional Services)

Zoom

3 months ago

3.6 on Glassdoor

Sydney, Australia

Hybrid

Full Time

Senior

0 applicants

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About this role

The AI Forward Deployment Engineer acts as a customer-focused consultant within Zoom Professional Services, translating client business needs into scalable AI-driven use cases and conversational designs. This role involves leading discovery workshops, strategizing automation solutions, and implementing AI features using Zoom's CX portfolio to enhance customer journeys. The position requires a blend of consulting, conversational design, and solution testing expertise, with a strong focus on direct engagement with Japanese-speaking clients.

Responsibilities

Conduct discovery workshops to understand customer operations and business objectives
Translate business goals into measurable AI use cases and Virtual Agent strategies
Design conversational experiences by defining intents and creating interaction flows
Build and configure AI solutions within the customer Zoom platform
Guide customers through testing, optimization, and go-live processes

Skills

About Zoom

zoom.us

Headquarters

Tunis, Tunis, Tunisia

Company Size

11-50 employees

Founded

2001

View Profile

Modernize workflows with Zoom's trusted collaboration tools: including video meetings, team chat, VoIP phone, webinars, whiteboard, contact center, and events.