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AI & Innovation Architect at Genesys - ApplyBlast

AI & Innovation Architect

Genesys

5 months ago

Santiago

Hybrid

Full Time

Senior

0 applicants

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About this role

The Genesys AI Architect serves as a senior prespecialist who designs end-to-end AI systems for customer experience scenarios and scales field capabilities through reusable technical assets. This role shapes product direction and go-to-market strategies by translating complex AI architectures into clear business value for C-level stakeholders. The position requires deep expertise in LLMs, orchestration patterns, and enterprise integration to support pre-sales activities and influence IT transformation strategies.

Responsibilities

Design end-to-end AI systems for customer experience orchestration
Optimize retrieval-augmented generation and knowledge architectures
Establish AI evaluation frameworks and quality measurement strategies
Influence CIO and CTO stakeholders on IT transformation strategies
Build integrations to third-party systems via RESTful APIs

Skills

About Genesys

genesys.com

Headquarters

Menlo Park, California, United States

Company Size

5001-10000 employees

Founded

1990

View Profile

Genesys delivers AI-powered omnichannel customer experience and contact center software via its cloud-based Genesys Cloud platform. It enables personalized engagement across channels and end-to-end customer journey orchestration with AI and automation for organizations worldwide.