AI Quality Assurance Intern

Cresta(1 month ago)

Toronto, OntarioOnsiteInternshipIntern$60,000 - $100,000AI Delivery

About this role

AI Quality Assurance Intern on Cresta’s AI Delivery team supporting the evaluation and assurance of AI Agents and Agent Assist systems. This student-oriented, hands-on internship focuses on ensuring AI outputs are safe, accurate, and reliable through analytical testing and evaluation. Cresta seeks curious, detail-oriented students interested in AI/ML, NLP, linguistics, or product QA.

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Required Skills

AI Behavior
Intent Recognition
Conversation Assessment
Model Auditing
Prompt Testing
Test Execution
Intent Validation
Entity Validation
Bias Testing
Redaction Handling

+4 more

About Cresta

cresta.com

Cresta is a unified platform for human and AI agents that helps contact centers save money, grow revenue, and deliver better customer experiences. It provides real‑time agent coaching and conversational AI (virtual agents and assisted workflows), plus analytics and quality insights that reduce handle time, increase conversions, and boost agent productivity. Cresta integrates with existing contact‑center systems and CRMs so enterprises can deploy AI assistance and supervised autonomous agents across support and sales channels. The platform is designed to drive measurable ROI through automated coaching, real‑time guidance, and outcome‑focused analytics.