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AI Solutions Architect at TTEC Digital - ApplyBlast

AI Solutions Architect

TTEC Digital

2 months ago

3.5 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The role leads AI discovery and use case design workshops for Amazon Connect, defining solution architectures that incorporate large language models, agentic AI patterns, and integration points. It involves evaluating data landscapes, creating roadmaps, designing AI-enabled customer experiences, and ensuring responsible AI practices while collaborating with platform specialists and stakeholders.

Responsibilities

Lead AI discovery and use case design workshops with stakeholders
Define solution architectures leveraging Amazon Connect AI capabilities
Develop an Agentic AI roadmap with feasibility, impact, and governance recommendations

Skills

About TTEC Digital

ttecdigital.com

Headquarters

Austin, Texas, United States

Company Size

1001-5000 employees

View Profile

TTEC Digital is a global customer experience technology and contact center solutions provider that helps companies design, build, and operate modern customer service programs. It offers cloud contact center platforms, omnichannel engagement, conversational AI, analytics, workforce engagement and integration services to optimize interactions across digital and voice channels. TTEC Digital combines CX consulting, implementation and managed services to help enterprises improve satisfaction, reduce costs and accelerate digital transformation.