AI Success Strategist, Customer Success
Zendesk(27 days ago)
HybridFull TimeSenior$147,632 - $196,938 (estimated)Customer Success
Apply NowAbout this role
An AI Success Strategist at Zendesk leads customers’ multi‑year AI vision and ensures AI initiatives deliver measurable business impact. The role focuses on translating product capabilities into strategic roadmaps, building executive partnerships, and driving adoption from initial deployment through scale. It emphasizes long‑term customer retention and predictable revenue growth through AI-enabled outcomes.
Required Skills
- AI Strategy
- Roadmap Delivery
- Stakeholder Alignment
- Program Management
- Product Knowledge
- Data Analytics
- Communication
- Responsible AI
- Adoption Strategy
Qualifications
- Bachelor's Degree
- Advanced Degree (Preferred)
- AI Strategy Certification (Preferred)
- Project Management Certification (Preferred)
About Zendesk
zendesk.comDiscover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.
View more jobs at Zendesk →