AI Success Strategist, Customer Success
Zendesk(29 days ago)
About this role
The AI Success Strategist at Zendesk owns end-to-end delivery of customers’ AI roadmaps, translating product capabilities into long-term business strategies and measurable value. The role builds executive partnerships, aligns cross-functional teams, and focuses on adoption, retention, and commercial outcomes for AI solutions. It emphasizes shaping scalable, safe AI programs and driving predictable revenue impact through strategic planning and customer engagement.
Required Skills
- Project Management
- Program Management
- Product Knowledge
- AI Strategy
- Stakeholder Engagement
- Communication
- Analytics
- Roadmap Delivery
- Responsible AI
Qualifications
- Bachelor's Degree in Business, Computer Science, Engineering or related field
- Advanced Degree (preferred)
- AI Strategy Certification (preferred)
- Project Management Certification (preferred)
About Zendesk
zendesk.comDiscover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.
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