AI Success Strategist, Customer Success
Zendesk(18 days ago)
About this role
Zendesk is seeking an AI Success Strategist within Customer Success to lead the strategic AI roadmap for clients, translating AI capabilities into business value and driving adoption and expansion. This role involves collaborating with internal teams and external customers to ensure successful AI deployment and scaling, ultimately impacting customer satisfaction and retention.
Required Skills
- AI Strategy
- Customer Success
- Program Management
- Solution Design
- Stakeholder Engagement
- Data Analytics
- Business Strategy
- Generative AI
- AI Compliance
- SaaS
Qualifications
- 5+ years in Customer Success or Experience
- 1+ years AI experience
- Fluency in German
- Bachelor’s in Business or related field
About Zendesk
zendesk.comDiscover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.
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