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AI Technical Support Specialist at Hostinger - ApplyBlast

AI Technical Support Specialist

Hostinger

3 days ago

4.2 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

This role operates at the intersection of customer experience and AI, maintaining high-quality support standards and handling complex troubleshooting cases that the AI system cannot resolve. The position offers a clear career progression path from Customer Success Specialist to CX AI Engineer, focusing on deep product knowledge, mentorship, and system management. Candidates are expected to leverage AI tools and possess strong technical troubleshooting skills in hosting and infrastructure.

Responsibilities

Maintain AI chatbot quality and handle complex customer troubleshooting cases
Review prompts and identify patterns to manage the AI system at scale
Contribute to team growth through peer-to-peer learning and knowledge sharing

Skills

About Hostinger

hostinger.com

Headquarters

Vilnius, Vilnius, Lithuania

Company Size

501-1000 employees

Founded

2004

View Profile

Hostinger is a web hosting and domain services company that helps individuals and small businesses bring ideas online with affordable, easy-to-use hosting, a site builder, and domain registration. It offers shared, cloud, VPS, and managed WordPress hosting with global data centers, one‑click installers, and an intuitive hPanel control panel optimized for performance. Hostinger emphasizes low-cost plans, 24/7 customer support, and beginner-friendly tools and templates while providing scalable options for growing sites. Headquartered in Kaunas, Lithuania, it serves millions of customers worldwide.