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Airport Customer Experience Specialist at Dallas Fort Worth International Airport - ApplyBlast

Airport Customer Experience Specialist

Dallas Fort Worth International Airport

1 day ago

3.1 on Glassdoor

Dallas, Texas, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Airport Customer Experience Specialist ensures a seamless and positive passenger experience across all airport terminals by monitoring conditions, assisting travelers, and coordinating with internal and external stakeholders. This role involves addressing operational challenges in real-time, maintaining terminal cleanliness and safety standards, and supporting airport events and initiatives. The position requires strong customer service skills, situational awareness, and adaptability during irregular operations and emergencies.

Responsibilities

Monitor terminal conditions and assist passengers with travel inquiries
Conduct regular inspections of public areas to ensure cleanliness and functionality
Coordinate with internal and external stakeholders to resolve operational challenges