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Airport Team Leader at Jet2 - ApplyBlast

Airport Team Leader

Jet2

3 months ago

Hurghada, Red Sea Governorate, Egypt

Onsite

Full Time

Manager

0 applicants

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About this role

The Airport Team Leader will lead a team of Airport Customer Helpers, ensuring outstanding customer service throughout the airport journey and managing performance, rosters, and disruptions. The role involves close collaboration with internal and external stakeholders, analysis of performance data, and delivering coaching and development to the team.

Responsibilities

Lead and coach airport customer service team
Manage flight disruptions and customer escalations using digital systems
Analyze performance metrics and implement improvement actions

Skills

About Jet2

jet2.com

Find and book cheap flights with Jet2.com. Enjoy low fares, award-winning service, friendly flight times and great-value flights to sun, city and ski destinations.