Alarm Call Handler (Permanent, Full-Time Night Shift)

Verisure is seeking a permanent, full-time Alarm Call Handler to join their 24/7 monitoring operation at the Newcastle Centre of Excellence. In this role, you will serve as the first point of contact when customer alarms are triggered, assessing incidents and coordinating appropriate responses to protect people and property. The position involves working night shifts on a rota basis, requiring calm decision-making and clear communication under pressure.