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Alarm Dispatching Coordinator -12:00PM - 10:30PM - Training Provided! at Interface Systems - ApplyBlast

Alarm Dispatching Coordinator -12:00PM - 10:30PM - Training Provided!

Interface Systems

5 months ago

4.4 on Glassdoor

Plano, TX

Onsite

Full Time

Executive

0 applicants

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About this role

A Level 3 iSOC Coordinator manages real-time security interactions and interventions within a 24/7 Interactive Security Operations Center. This advanced role involves live audio communication with monitored sites, rapid de-escalation of potential threats, and verifying alarms to prevent security breaches. The position requires authoritative decision-making and direct engagement with emergency personnel to ensure comprehensive life safety monitoring.

Responsibilities

Manage live audio communication with monitored sites during security events
Verify alarms using video surveillance and two-way audio systems
De-escalate potential threats and trespassing incidents in real time
Dispatch emergency services for critical life safety situations
Document interactions and generate detailed alarm response reports

Skills

Qualifications

High school diploma or GEDCustomer service experienceCall center experienceDispatch experienceSecurity roles experience

About Interface Systems

interfacesystems.com

Headquarters

St. Louis, Missouri, United States

Company Size

501-1000 employees

Founded

1995

View Profile

Interface Systems is an AI-powered security company providing remote video monitoring, managed alarms and access control, and network and voice solutions to restaurants, retailers, and commercial businesses across 50,000+ locations. Their services combine AI-powered technologies with expert human monitoring from US-based iSOCs (Intervention and Security Operations Centers) to deter crime and protect people and assets. Interface designs, deploys, monitors, and maintains physical security systems for multi-location enterprises nationwide.