AM- Soft

An Assistant Manager in Soft Services at JLL oversees the administration, helpdesk, mailroom, and front office functions for assigned facilities within the Integrated Facility Management (IFM) business unit. This role involves managing service delivery standards, coordinating with housekeeping and cafeteria vendors, preparing shift rosters, and ensuring high standards of hygiene and upkeep in lobbies and service areas. The position requires providing management advice to support staff and implementing vendor contract resolutions to maintain client satisfaction and SLA targets.