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Amazon Connect Application Architect at TELUS Digital - ApplyBlast

Amazon Connect Application Architect

TELUS Digital

3 months ago

3.5 on Glassdoor

Columbus, Ohio, United States

Hybrid

Full Time

Senior

2 applicants

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About this role

The Amazon Connect Application Architect at TELUS Digital designs and builds complex, scalable, and secure Amazon Connect solutions, translating business goals into well-architected implementations. The role involves hands‑on development, integration with external systems, and providing technical leadership and mentorship within the CX Platforms team.

Responsibilities

Design scalable, secure Amazon Connect architectures
Build and configure contact flows and custom agent applications
Lead integrations and migrations from legacy contact center platforms
Provide technical guidance, mentorship, and client consulting
Ensure thorough testing, performance monitoring, and cost optimization

Skills

Qualifications

Bachelor's degree in Computer Science, Engineering, or a related field

About TELUS Digital

telusdigital.com

Headquarters

Vancouver, British Columbia, Canada

Company Size

10001+ employees

Founded

2005

View Profile

Telus Digital is the digital innovation and product engineering arm of TELUS that designs and builds customer-facing services, platforms, and applications. They deliver cloud-native engineering, mobile and web experiences, e‑commerce and API platforms, and data & AI solutions across telecom, health and IoT domains. Combining product design, agile engineering and data-driven insights, Telus Digital helps accelerate digital transformation and improve customer experience. Organizations partner with them for industry expertise, scalable secure platforms, and end-to-end delivery from concept to operations.