Amazon Connect Technical Lead, Contact Center

TELUS Digital

3 months ago

3.5 on Glassdoor

Boston, MA

Hybrid

Full Time

Senior

0 applicants

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About this role

The Amazon Connect Technical Lead is the senior technical authority for complex Amazon Connect implementations, translating business goals into secure, scalable technical designs across the AWS ecosystem. The role provides strategic technical leadership and client consultation to ensure delivery of maintainable, enterprise-grade contact center solutions.

Skills

Qualifications

Bachelor's Degree in Computer ScienceAWS Professional Certification

About TELUS Digital

telusdigital.com

Telus Digital is the digital innovation and product engineering arm of TELUS that designs and builds customer-facing services, platforms, and applications. They deliver cloud-native engineering, mobile and web experiences, e‑commerce and API platforms, and data & AI solutions across telecom, health and IoT domains. Combining product design, agile engineering and data-driven insights, Telus Digital helps accelerate digital transformation and improve customer experience. Organizations partner with them for industry expertise, scalable secure platforms, and end-to-end delivery from concept to operations.

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