Amazon Connect Technical Lead, Contact Center
TELUS Digital(1 month ago)
About this role
The Amazon Connect Technical Lead is the senior technical authority for complex Amazon Connect implementations, translating business goals into secure, scalable technical designs across the AWS ecosystem. The role provides strategic technical leadership and client consultation to ensure delivery of maintainable, enterprise-grade contact center solutions.
Required Skills
- Amazon Connect
- AWS Lambda
- Amazon Lex
- Amazon Polly
- Amazon S3
- Kinesis
- DynamoDB
- IVR Design
- Omni-Channel
- System Architecture
+8 more
Qualifications
- Bachelor's Degree in Computer Science
- AWS Professional Certification
About TELUS Digital
telusdigital.comTelus Digital is the digital innovation and product engineering arm of TELUS that designs and builds customer-facing services, platforms, and applications. They deliver cloud-native engineering, mobile and web experiences, e‑commerce and API platforms, and data & AI solutions across telecom, health and IoT domains. Combining product design, agile engineering and data-driven insights, Telus Digital helps accelerate digital transformation and improve customer experience. Organizations partner with them for industry expertise, scalable secure platforms, and end-to-end delivery from concept to operations.
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