Ambulatory Services Representative II

The Ambulatory Services Representative II serves as the primary point of contact for patients, providers, and staff within the Outpatient Psychiatry Clinic, ensuring excellent customer service and facilitating virtual and non-virtual ambulatory visits. This role involves orienting patients to the virtual visit process, managing patient registration, and coordinating scheduling to ensure smooth clinic operations. The position requires maintaining organized filing systems, handling financial aspects like insurance authorization and billing, and communicating effectively with all stakeholders regarding patient arrivals and appointment changes.