Analista Customer Service Pleno - São Paulo/SP ou Uberaba/MG
Mosaic Group
About this role
A Mosaic Company is seeking a Incident Management Coordinator responsible for managing end-to-end incident resolution, monitoring SLAs, coordinating with various departments, and continuously improving incident processes. The role involves ensuring clear communication with clients, producing performance reports, and contributing to operational enhancements.
Skills
About Mosaic Group
mosaicco.comThe Mosaic Company is a leading producer of phosphate and potash crop nutrients, mining and processing those minerals into fertilizers that help feed the world. It supplies growers globally with concentrated phosphate and potash products and related agronomic services to support higher crop yields. Mosaic operates mining, processing and distribution assets and emphasizes safety, environmental stewardship and sustainable practices across its operations.
Recent company news
PharmaLiveMosaic Group: 2025
Apr 24, 2025
Hackney CitizenCommunity mosaic group ‘faces eviction after more than a decade’ from Hackney Downs Pavilion
Dec 15, 2025
ragtrader.com.auNo shake-up for Mosaic Brands’ liquidators
Dec 2, 2025
Yahoo Finance AustraliaFresh twist in collapse of iconic Aussie retailer Mosaic Brands after 'large number' of shoppers ripped off
Aug 28, 2025
Inside Retail AustraliaMosaic Group goes into liquidation
Jul 2, 2025
About Mosaic Group
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Mosaic Group.
Salary
$59k – $81k
per year