Analista de Experiência do Cliente Sênior

Experian

16 days ago

São Paulo, Brazil

Onsite

Full Time

Senior

0 applicants

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About this role

A Senior Customer Experience Analyst at Serasa Experian is responsible for integrating the voice of the customer into company strategies, analyzing customer journeys, conducting satisfaction surveys, leading customer experience projects, and developing insights for leadership. The role emphasizes continuous improvement, customer satisfaction, and team support.

Skills

About Experian

experian.com

Experian is a global information services company that helps consumers and businesses understand and manage credit and financial health. For consumers it provides free credit reports and FICO® Scores, credit monitoring, identity protection, and tools to track and improve credit; for businesses it delivers data, analytics, and decisioning solutions for lending, marketing, fraud prevention, and risk management. Branded as a "Big Financial Friend," Experian also connects customers with credit cards, loans, insurance, and other personalized financial products. Organizations rely on Experian for its extensive consumer credit data, scoring models, and compliance-focused services.