Analista de Help Desk Junior - TI
RGE(2 months ago)
About this role
This position involves providing first-line technical support via phone, email, and internal tools, acting as the initial point of contact to ensure a positive experience for internal and external users. The role emphasizes quick, clear, and efficient incident resolution and requires constant learning about new technologies to support IT service continuity.
Required Skills
- Technical Support
- Incident Management
- Communication
- Problem Solving
- ITIL
Qualifications
- Bachelor's Degree in Information Technology
- English (Differential)
About RGE
rgei.comPreviously Raja Garuda Mas, founded by Sukanto Tanoto in 1973. RGE Group manages a group of world-class companies in resource-based manufacturing industries.
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