Analista de Infra-Estrutura de TI SR
Rabobank(1 year ago)
About this role
The Deskside Support Senior Analyst provides technical assistance and support to end-users, focusing on desktop, mobile, and collaboration workplace solutions. They work with internal customers, including senior executives, to translate needs into technical solutions and ensure smooth operation of IT systems. The role is based in São Paulo and supports implementation and lifecycle management of IT workplace services.
Required Skills
- Windows 11
- Office 365
- SCCM
- PowerShell
- VDI
- Desktop Support
- Hardware Troubleshooting
- Software Troubleshooting
- Incident Management
- Customer Service
+2 more
Qualifications
- Bachelor's Degree in Information Technology or Computer Science
- ITIL Certification (Preferred)
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